Returns Policy

We understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you.

If the goods you have received are not what you need, MEDELA AUSTRALIA PTY LTD may accept the return of goods in accordance with the following conditions:

  1. There is a fault with the item. This will need to be returned and inspected.
  2. The return must be authorised by a Customer Service Representative.
  3. Returned goods due to change of mind must be in original condition. Packaged goods must be unopened, unmarked and in saleable condition. MEDELA AUSTRALIA PTY LTD may reject returned goods that do not comply with this condition unless MEDELA AUSTRALIA PTY LTD has requested their return, or the goods were defective at the time of supply and compliance is not possible. All claims must be made within thirty (30) days of receipt of goods.
  4. All claims for credit must be communicated to MEDELA AUSTRALIA PTY LTD within thirty (30) days of dispatch or discovery of defect in the goods.

Please contact Medela Customer Service on 1800 787 345 if you have any queries.


Delivery Policy

We do our utmost to ensure deliveries are made in a timely manner, however sometimes there are obstacles outside our control that can cause longer than expected delivery. Learn more.

Manuals and Troubleshooting

Our friendly customer service team are more than happy to assist you with any problems you’re experiencing. Learn more.

Competition and Promotional Offer T&Cs

Medela Australia runs Competitions and Promotional Offers from time to time. Learn more.

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