Delivery Policy

We do our utmost to ensure deliveries are made in a timely manner, however sometimes there are obstacles outside our control that can cause longer than expected delivery.

  • Orders received by 12 noon (Eastern Time) are usually shipped out the same day. Please note that delays may occur that are beyond our control.
  • Standard Shipping – usually is Delivery in 2 or more business days after posting. (Delays may occur – see Australia Post website for current information)
  • Express Shipping – usually next Business Day Delivery to metro areas – covers 80% of Aust. Addresses. (Delays may occur – see Australia Post website for current information)
  • Please see further delivery information from Australia Post website

Please contact Medela Customer Service on 1800 787 345 if you have any queries.

Returns Policy

We understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you. Learn more.


Our friendly customer service team are more than happy to assist you with any problems you’re experiencing. Learn more.

Competition and Promotional Offer T&Cs

Medela Australia runs Competitions and Promotional Offers from time to time. Learn more.

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